76 Kellogg Insight Based on insights from Joel K. Shapiro To Improve Customer Experience, Embrace the Outliers in Your Data Don’t ignore them. Let them highlight your biggest failures and juiciest opportunities.

76 Kellogg Insight Based on insights from Joel K. Shapiro To Improve Customer Experience, Embrace the Outliers in Your Data Don’t ignore them. Let them highlight your biggest failures and juiciest opportunities.